फा.सं / FILE NO: A-33052/01/2018-ISTM

भारत सरकार / GOVERNMENT OF INDIA

सचिवालय प्रशिक्षण तथा प्रबन्ध संस्थान

INSTITUTE OF SECRETARIAT TRAINING & MANAGEMENT

(आईएसओ 9001:2008 संस्था / AN ISO 9001:2008 INSTITUTION)

कार्मिक एवं प्रशिक्षण विभाग / DEPARTMENT OF PERSONNEL & TRAINING

प्रशासनिक ब्लाक, ज.ने.वि. परिसर (पुराना) / ADMINISTRATIVE BLOCK, JNU CAMPUS (OLD),

ओलोफ पाल्मे मार्ग, नई दिल्ली - 110067/ OLOF PALME MARG, NEW DELHI – 110067

दूरभाष / TELEPHONE – 011-26185314;  टेलीफैक्स / FAX – 011-26104183

दिनांक / Date: 2nd January, 2018

To

1.            All Central Ministries/Departments

2.            Head of the Departments, All Attached/Subordinate Offices

 

Subject-   Three days “Workshop on Citizen Centric Service Delivery Approach” to be held from 4th April, 2018 to 6th April, 2018.

Madam/Sir,

               I am directed to say that this Institute will be conducting a three days ‘’Workshop on Citizen Centric Service Delivery Approach’’ from 4th April, 2018 to 6th  April, 2018 for Group A & B Officers.

2.           Details of the Programme and eligibility requirements are given at Annexure. All Ministries/ Departments of Government of India are requested to nominate suitable Officers to attend the programme. The nominees must also fill up the nomination forms online at www.istm.gov.in/home/online-nomination form. Nomination forms of eligible officers duly countersigned by the sponsoring authority may please be forwarded to ISTM latest by 28th February, 2018.

3.           Name of selected candidates will be published on the website of ISTM. No individual communication of acceptance will be issued. Therefore, all sponsoring authorities are requested to ensure that only those candidates selected for the Programme are relieved to attend it, whose names are appearing on the ISTM website.

4         Hostel facility is with AC and Non-AC rooms on twin sharing basis are available in ISTM. Participants are advised to contact Hostel Warden (Tel No. 26165593) or Caretaker (Tel No. 26172571) for hostel accommodation (if required).

Yours faithfully,

 

                                                                                                                                                         Sd/-

 (Brahmareddy Desireddy) 

 Deputy Director & Course Director

E-Mail- dbreddy-tfc@nic.in

Mobile No. 9910581367

Tel.: 26185314 

  

 

  ANNEXURE

COURSE INFORMATION SHEET

1.    Course Title: Workshop on Citizen Centric Service Delivery Approach

   2.    Course code: WCCSDA-07   

3.    Duration:   Three days  (from 4th April to 6th April)       

4.    Aim   

To equip the participants with complete information about citizen centric approach and effective service delivery

    5.    Course contents

(i)            Concept of Good Governance

(ii)           Process of Administrative Reforms in India

(iii)         Concept and importance of Citizen Charter in Good Governance

(iv)         Importance of Ethics and Values in Public Governance

(v)          Role and functions of regulatory institutions

(vi)         Recent best practices adopted in improved public service delivery

(vii)        Instruments/tools available to citizens against deficiency in service delivery

(viii)       Preparation of Action Plan/ Strategy for ensuring effective service delivery in respective work area

6.    Course Methodology

The Workshop is designed based on extensive use of Experiential Learning Methodology (ELM). There will be experience sharing followed by individual and group work, which will thereafter be discussed in the plenary session.

National award winners/champions of best practices will be sharing their experience with the participants.  Further, involvement and participation by all the participants in the exercises and experience sharing will facilitate effective conduct of workshop. This is expected to result in commitment of the participants to formulate and implement Action Plans/ Strategy for effective service delivery  

7.    Eligibility

 Group A & B Gazetted Officers up to the Level of Director

   

8.    Course capacity

The maximum number of participants that can be accommodated is 25.

 

9.    Capitation Fee

A capitation fee of Rs.3000/- per participant will be charged in advance in respect of such employees of Public Sector Undertaking/Autonomous Bodies etc. who may be granted admission in the course. Capitation fee is required to be paid through a Crossed Cheque/Bank Draft in favour of PAO(Department of Personnel and Administrative Reforms), New Delhi payable at New Delhi. If the capitation fee is not paid in advance or at the time of admission of the candidate, he/she will not be admitted to the programme. The Travelling Allowance and Daily Allowance if any of the officers nominated to attend the course will be borne by the Sponsoring authorities.

  10.   Hostel  Accommodation [ONLY FOR THE PARTICIPANTS]

ISTM has a modest hostel facility where rooms are available on twin sharing and first-come-first-served basis.  For ascertaining details relating to the tariff and availability of accommodation at the ISTM Hostel, the participants may contact the Caretaker or Hostel Warden at Tele No.011-26172571.  No person other than the participants will be permitted to stay in the hostel.