Institute of Secretariat Training & Management

CSS Level B Course ( LB-86 A )

फा.सं / FILE NO: Y-12013/12/2019-ISTM

दिनांक/ Date: 30.09.2019

All the Tour Operators

Subject: Notice Inviting Tenders (NIT) for Study Tour in the Sector Delhi- Kannur-Wayanad- Coorg – Mysore-Kannur–Delhi for the participants of 86^th (A) Level-B Training Programme from 18^th October 2019 to 23^rd October, 2019.

Madam/ Sir,

This Institute has been entrusted with the responsibility of imparting training to the officers/ officials of Government of India/ Autonomous Bodies/ State Governments etc. The 86^th (A) Level- B Training Programme is currently underway at ISTM. One of the components of the said training programme is Study Tour, in which participants are taken for visits outside Delhi to experience the historical and cultural heritage, working of Central/ State Government projects/ schemes and institutions of those areas and the likes.

2. It has been decided to conduct Study Tour for this batch of 24 officers (approximately) of the 86^th (A) Level- B Training Programme plus one faculty during 18^th October to 23^rd October, 2019 in the Sector Delhi- Kannur-Wayanad- Coorg – Mysore-Kannur–Delhi. The group shall be led by a faculty member. The Notice Inviting Tender (NIT) is for the services as mentioned in the following paragraphs of the NIT starting with picking up of the group from airport on 18^th October, 2019 in Kannur, Kerala till their being dropped at Kannur Airport on 23^rd October, 2019 afternoon 1:00 pm after lunch.

3.1 The Study Tour to be conducted for trainee officers of IST M is an off-campus training programme, using “Field Visit” methodology. The tour Operator needs to keep this in mind while making arrangements. The objectives of Study Tour, inter alia, include:

a. To understand India’s cultural heritage and art.

b. To experience environment and wild life conservation.

c. To observe the developmental activities taken up in rural and tribal areas

d. To expose the trainees to research and development work being done by Public Sector Undertaking and (other institutions) under mega projects.

e. To develop in the trainee’ steam spirit, time management, management of resources, management of crisis and adaptability to various situations.

3.2 The thrust of the Study Tour as an off-campus training activity is, therefore, to help all the participants to learn from their movements from one place to another. The logistic arrangement with in build flexibility for conducting the tour is to be made in line with the objectives mentioned above.

4. The Tour Itinerary: (for 41 participants (29 Male + 12 Female) & Course Director)

Date	Activity	Mode of journey
18.10.2019	Leave Delhi at 09.05 hrs and reach Kannur at 12:15 pm. 1.30 pm Lunch and then visit to Bekal Fort. 5 pm Departure for Wayanad, Dinner on the way and Stay at hotel in Wayanad.	Flight AI425 Leaving Delhi on 09:05 hrs and reaching Kannur at 1215 hrs. AC Bus as per specification to be provided by the tour operator to pick up the participants from Airport and will provide Lunch, Evening tea/coffee/Juice with snacks and Dinner. 2 litre packaged drinking water
19.10.2019	Local Sightseeing including Thirunelli Temple, Jain Temple, Sulthan Bathery, Eagle at the Pakshipathalam Bird Sanctuary, Elephants at the Wayanad Wildlife sanctary. Spot Wild Bison at the Tholpetty Wildlife Sanctuary, Pookode Lake, Kalpetta Banasura Sagar Dam, Kuruva Island and other place of visit. Evening 6 PM leave for Coorg and stay at hotel in Coorg.	Bus & Hotel to be provided by the Tour operator. All the fees of the Museum, guide charges & other places of visit to be borne by tour operator for all the days during the tour. Morning Tea, Breakfast, 2 litre packaged drinking water, tea with snacks at 11.00 AM, Lunch, evening tea with snacks and Dinner to be provided by the Tour operator in sufficient quantity. -
20.10.2019	Local visit including, Dubare Elephant Camp, Cauvery Nisargadhama Golden Temple/ Tibetan Monestary – Bylakuppe, Abbey falls, Raja’s seat, Omkareshwar temple and other places of historical/ tourist importance. Boating to be done at all possible places and all entry fees and boating charges to be paid by the tour operator. Stay at Coorg	Bus & Hotel to be provided by the Tour operator. All the fees of the Museum, guide charges & other places of visit to be borne by tour operator for all the days during the tour. Morning Tea, Breakfast, 2 litre packaged drinking water, tea with snacks at 11.00 AM, Lunch, evening tea with snacks and Dinner to be provided by the Tour operator in sufficient quantity.
21.10.2019	To leave for Mysore at 6 am. Breakfast on the way. 9:00 am – NGO Visit (Full Day) 5:00 pm – Visit to Brindavan Gardens Night Stay at NGO (VLEAD,Mysuru)	Bus to be provided by the tour operator for the NGO attachment for the whole day. Night stay arranged by NGO.
22.10.2019	Half day up to 1:30 PM at NGO Afternoon: To visit Mysuru Palace with guide and all gallery fees, Chamundi Hills and visit to other places of historical/Tourist interest. To leave Mysuru for Kannur at 5 PM. Night Stay at Kannur.	Bus & Hotel to be provided by the Tour operator. All the fees of the Museum and Crystal Gallery, guide charges & other places of visit to be borne by tour operator for all the days during the tour. Morning Tea, Breakfast, 2 litre packaged drinking water, tea with snacks at 11.00 AM, Lunch, evening tea with snacks and Dinner to be provided by the Tour operator in sufficient quantity.
23.10.2019	Drop at 12:00 hrs. at Kannur airport and Departure from Kannur at 14:15 PM for Delhi by AI flight AI-425.	Breakfast, Tea with snacks and Lunch to be provided by the tour operator before departure.

Note: Air tickets have been arranged by ISTM. The cost of tickets to buildings, boating and other activities will be borne by the tour operator. The transport will be provided by the tour operator even during the NGO visits which will be used for local travel & field visit. Whenever smaller vehicles/transport are required, tour operator will arrange the same.

NO cash payment will be made by the participants to the tour operator during the tour.

[Note: Tour operator should define clearly without any ambiguity about local transport, stay and other activities including entry tickets to buildings, boating, etc.]

5. Arrangements for breakfast, lunch, snacks/tea/ coffee, bottled water during journey and dinner for all the participants starting from providing lunch on landing at Kannur Airport on 18^th October, 2019 till drop at airport on 23^rd October, 2019 noon (excluding Lunch and Dinner on 21.10.2019 and Breakfast & Lunch on 22.10.2019) are to be made by the Tour Operator as a part of the package tour. The bid is required to be submitted accordingly. Minimum two one litre bottles per person per day is to be provided by the tour operator.

6. The details of tour in brief are as:

Stay

On twin sharing basis for the participants and separate room for the accompanying faculty. A list of minimum facilities and services required for lodging and boarding during stay have been given in Annexure.

Number of persons

(i) 41 participants + one accompanying faculty.

Number of Rooms required

(i) On twin sharing basis for the participants.

Note: In case of odd number of male/ female participants, separate room(s) should be provided for left out male and/ or female participant(s), if any

(ii) One separate room for the accompanying faculty

7. Mode of Transport during the Tour

(i) By Road: - As far as possible and keeping in view the size of the group, single vehicle (BUS) shall be provided with the following conditions:

a. The Bus should have 2X2 push back seats with Air Conditioner (separate engine for air conditioning like in Volvo type buses) with video player and PA system in good working condition;

b. Where journey by bus is not considered appropriate, the tour operator can provide MMVs (such as Tempo Traveller) or MUVs (such as Innova).

c. Number of persons to sit in a vehicle should not be more than its authorised seating capacity.

d. For covering journeys less than 4 hours at a stretch, one Driver and one Co-Driver are to be provided with one Khalasi/Helper.

e. The vehicle should not be more than two years old and it should have not run for more than one lakh kilometres on the date of start of the tour.

f. Alternative vehicle arrangements of similar standards must be made in case of breakdown of vehicle within one hour. If it is delayed by more than one hour, a penalty of 5% of the total cost per hour may be deducted from the tour cost.

8. By Boat

Separate and exclusive boat, approved by the State Government, with life jackets and trained marines may be provided. The boat should have rest rooms and pure drinking water facility on board (sealed water bottles of any reputed brand). Facility of Lunch/ Dinner/ Refre shments should be provided on board of the boat as per requirement.

9. Other Requirements:

a. The Tour Operator shall be responsible for the quality of food served and the hygienic conditions under which it is cooked and served.

b. The proposal shall include all entry fees, cost of guide in monuments, cost of safari, boating (if any) and other charges in the visiting places.

c. A responsible and experienced official of the tour operator should accompany the group right from the beginning of the tour. She/he shall remain with the group during the entire period of the tour and assist the accompanying faculty in logistics etc., for smooth functioning and successful completion of the tour. S/he, in consultation with the accompanying faculty, should be empowered to take decisions in contingency.

d. In order to accomplish the objectives as indicated at para 3.1 above, some adjustments may be made in transport and change of routes etc. Such flexibilities shall be allowed without increase in tour costs. Decision of accompanying faculty at that point of time in this regard shall be final and to be followed by the official of tour operator accompanying the tour.

e. The rate should be quoted on PER PERSON basis for end-to-end service.

f. Early check in and late check-out at Hotel/ Resort to be taken care of within the scope of the tour without any extra cost (depending on the travel schedule).

g. Travel insurance comes under the scope of the work of tour operator and should be mandatory.

h. Sealed bottled drinking water (of any reputed brand) (minimum 2 litres per day) to be provided during the entire period of the tour, including the period of journey and stay.

i. Upgrades for rooms should be included.

j. No alcoholic beverages should be served. Menus and timings of food and beverages may be finalised in consultation with the accompanying faculty.

k. Safety and security of all persons during the entire period of tour shall be the responsibility of the tour operators.

l. If any person(s) fall sick during the Tour, it will be the sole responsibility of the Tour Operator to provide the best available treatment – the cost of which will be reimbursed under relevant rules/ provisions of Government of India. Any loss due to reimbursement of less amount on this account, shall be borne by the tour operator.

10. Advance Payment:

Not more than 30% of the total cost to the private tour operator and 40% to the state owned tour operators can be granted as advance, i.e., before commencement of the tour. The entire amount in respect of the accompanying faculty shall be paid after the successful completion of the tour upon submission of all bills by the tour operator.

11. Bidder Eligibility Criteria

11.1 State/UT Tourism Development Corporations/ agencies and Private Tour Operators (not transporters), who are possessing valid accreditation issued by the Ministry of Tourism, Government of India for operating Tours (not transporters) for groups, with a minimum one year of experience of organizing tours for the Government sector. Self-attested copies of valid Accreditation Certificate and documents in support of experience must be attached with the bid.

11.2 Incomplete or conditional bids shall be summarily rejected. The bidder shall clearly specify that “all the terms and conditions (along with annexure), including tour itinerary, are accepted”.

11.3 ISTM reserves the right to cancel any bid from any tour operator(s) on the ground of previous poor performance which shall be decided solely by the ISTM and the decision of the Director, ISTM shall be final and binding in this regard.

11.4 Canvassing at any stage shall render the bidder ineligible. Such firm may also be blacklisted for future.

12. Penalty Clause:

If any of the terms and conditions contained in this NIT are not complied with, a penalty of maximum of 25% of the cost or debarment from future tendering for specified period or both can be imposed upon the tour operator. This penalty shall be in addition to the penalty specified under Para 7(f) above, if any. To substantiate imposition of penalty, the feedback received from the participants and the observations of the accompanying faculty shall be relied upon. The decision of the Director, ISTM shall be final and binding in this regard. Any legal dispute shall be settled in the Courts ofsw Delhi.

13. Bids from eligible tour operators are invited for conducting packaged tour with the foregoing details and terms & conditions quoting cost per person covering all elements of cost. The tender can be downloaded from the website http://eprocure.gov.in/cpppp or www.istm.gov.in the last date of receipt of bid is 10.00 AM on 7^h October 2019. The bids in prescribed format and other required document as per tender notice should be submitted on CPP portal website i.e. http://eprocure.gov.in/cpppp, bidders are requested to furnish/ upload scanned copies of all documents in PDF format, bid documents may be scanned with 100 dpi with black and white option which helps in reducing size of the scanned documents. The bid will be opened on 07.10.2019 at 10:30 AM. Bidders may also contact toll free no. 18002337315 of central public procurement portal for obtaining guidance to fill online tender.

14. The successful bidder will be informed and the award letter shall be placed on the Institute’s website.

Yours faithfully,

Sd/-

(Vinod Kumar)

Deputy Director & Course Director

Encl: 2 Annexure

Annexure-I

Facilities and services required for Lodging and Boarding

Sl. No.	Facilities and Services
1.	Full time operation 7 days a week in session
2.	Establishment to have public liability insurance
3.	English/ Hindi speaking front office staff with adequate soft skills.
4.	24 hours lifts for buildings higher than ground plus two floors - local laws may require a relaxation of this condition.
5.	Easy access for the differently abled guests
6.	Bedrooms, bathroom, public areas and kitchen fully serviced daily
7.	All floor surfaces clean and in good shape
8.	Floors and walls to have non-porous surfaces
9.	All rooms in the same building or resort. However, in case of more than 30 persons, rooms in not more than two buildings in close vicinity, not more than 2 Kms apart
10.	Minimum bedding 2 sheets, pillow and case blanket, mattress protector/ bed cover
11.	Minimum bed width for each single bed 90 cms. (separate bed for each person)
12.	Mattress thickness minimum 10 cm - coir foam or spring foam
13.	A clean change of bed and bath linen daily and between check-in
14.	To provide two sealed bottles of branded bottled water of minimum 500 ml per person per day on complimentary basis with minimum one glass per person
15.	Shelves/ drawer spaces
16.	Wardrobe with minimum 4 clothes hangers per person
17.	Sufficient lighting for each bed
18.	At least two multipurpose sockets, out of which one should be of 5 amp earthed power socket
19.	A writing surface with sufficient lighting
20.	Chairs - one per bed
21.	A wastepaper basket (covered) in each room
22.	Opaque curtains or screening at all windows
23.	A mirror, at least half length
24.	Rooms with attached bathrooms, bathrooms to have sanitary bin with lid
25.	Size of bathroom in square feet – minimum 36 Sq. Feet
26.	1 bath towel and 1 hand towel to be provided per guest and should be changed everyday
27.	Bath stool/ Bath mat
28.	Cloth hooks in each bath/ shower room
29.	A sanitary bin with lid
30.	Each western WC toilets to have a seat with lid and toilet paper
31.	Water sprays or bidets or washlets or other modern water based post toilet paper hygiene facilities and water tab with mug close to the WC
32.	Lounge or seating area in the lobby
33.	Reception facility - operated minimum 16 hours, Call service 24 hours
34.	Local directions, including city street maps to be available on request
35.	Name address and telephone numbers of doctors with front desk, Doctor on call
36.	Left luggage facilities in a well secured room / 24 hour manned area
37.	One Multi-cuisine Restaurant cum coffee shop open from 7 am to 11 pm and 24 hours room service
38.	Intercom in rooms
39.	Head covering for production staff/ serving staff
40.	Food serving in buffet system, dishes to be kept separately in sufficient quantity and variety in neat, clean and hygiene environment with clear signboards showing vegetarian and non-vegetarian foods noticeably
41.	Ventilation system in dining area
42.	Pest Control in all areas
43.	Hot and cold running water
44.	Rooms and bath rooms to have air fresheners
45.	Provision of complimentary bed tea, if tea/ coffee makers are not provided in rooms
46.	Newspapers availability in Reception and Lobby/ Lounge
47.	Toiletries to be provided (minimum 2 new soaps per person)
48.	Free Wi-fi connectivity in rooms/ lobby/ reception area (except remote areas not connected with net)

Sd/-

(Vinod Kumar)

Deputy Director & Course Director

011-26737607