फा.सं / FILE NO: A-33020/7/2015-ISTM(L-A)

  भारत सरकार / GOVERNMENT OF INDIA

(कार्मिक एवं प्रशिक्षण विभाग / DEPARTMENT OF PERSONNEL & TRAINING)

  सचिवालय प्रशिक्षण तथा प्रबन्ध संस्थान

        INSTITUTE OF SECRETARIAT TRAINING & MANAGEMENT

       (आईएसओ 9001:2008 संस्था / AN ISO 9001:2008 INSTITUTION)

      प्रशासनिक ब्लाक.ने.विपरिसर (पुराना) / ADMINISTRATIVE BLOCK, JNU CAMPUS (OLD),

     ओलोफ पाल्मे मार्गनई दिल्ली - 110067/ OLOF PALME MARG, NEW DELHI – 110067

       दूरभाष / TELEPHONE – 011-26165593;     टेलीफैक्स / FAX – 011-26104183

 

 Dated, the 28th April, 2015

To

            All Tour Operators

 

Sub. :   Revised Study Tour (Mini Bharat Darshan) Delhi-Hoshiarpur-Dharamshala-Dalhousie-Amritsar-Delhi Sector – 53rd Level-A Training Programme – invitation of quotation/bid/tender for package tour - reg.

 

Sir,

            ISTM is an attached office under the Department of Personnel & Training.  It conducts various training programmes in which taking participants on a study tour of 4-5 days is a regular component.  One such study tour with approx. 40 participants is being conducted from 10/05/15 to 15/05/15, however, the number of participants who will finally attend the study tour can be lower which may go down even upto 50% of the above stated figure on a conservative estimate.

 

2.         TOUR ITINERARY : The participants under the leadership of one faculty member of this Institute will undertake the Study Tour as per the following details :

 

Date/Day

Mode of Travel

Departure

Arrival

10/05/15

(Sun.)

By Train $

(Delhi - Hoshiarpur Exp.)

Train No.14011

Old Delhi Junction

(09.00 PM)

Hoshiarpur Railway Station

( 05.15 AM on 11/05/15)

11/05/15

(Mon.)

By Road $$**

Pick up from Hoshiarpur Railway Station

Dharamshala

(Breakfast & fresh’n’up on the way at a Motel) **

Start of NGO Attachement *  with Night Stay (Boarding & Lodging by NGO)

(Role of Tour operator limited to provision of transport $$)

12/05/15

(Tue.)

(After Breakfast)

By Road $$**

NGO Attachement continuous including Local Visits * – Near by villages, Mcleodganj

13/05/15

(Wed.)

(After Breakfast – Arranged by NGO)

By Road $$**

Dharmashala

Dalhousie

Check-in at Hotel ** followed by Lunch

(After Lunch)

By Road $$**

Local Visits * and Cultural Programme & Night Stay

14/05/15

(Thurs.)

By Road $$**  (After Breakfast) Local Visits * (Including Visit from Dalhousie to Khajjiar – Lunch  at Khajjiar in a Hotel [Buffet only] **)

15/05/15

(Fri.)

By Road $$**

(After early/packed breakfast)

Dalhousie

Amritsar

Local Visits * (Including Golden Temple, Durgiana & Jalianwala Bagh)

Lunch in a Hotel [Buffet only] & drop at Amritsar Railway Station

By Train $

(Swarna Shatabdi)

Train No. 12030

Amritsar

(04.50 PM)

New Delhi

(11.05 PM)

         

 
 

$   Train reservation to be done by ISTM

$$  As at para 3.(vi)

*     Local visits will include visit to places in and around the place i.e. get away trips to places of Tourism Interest in nearby areas.

**  To be arranged by the Tour Operator

 

3.         IMPORTANT TERMS AND CONDITIONS :

 

(i)       The package tour cost should include everything vis. all kinds of end-to-end travel costs, bed tea, food, snacks, drinks, beverages, mineral water including those provided during travel/en-route, stay/accommodation in a hotel in the main area (Three Star Deluxe Hotel / Resort or equivalent), entry fee, guide & sightseeing etc.  The cost of cancellations (vehicles/hotel rooms) etc. will also be borne by the Tour Operator within the Package Tour cost.

(ii)      Early check-in and late check-out at Hotels to be taken care of by the tour operator in the scope of package tour itself (depending on the travel schedule).

(iii)     All accommodation should have high standards of hygiene and cleanliness and should be commensurate with the status of civil servants.  Accommodation for the participants would be on twin sharing basis except in case of Faculty and odd number of males/females where single room accommodation will be required.

(iv)    As far as serving of food is concerned, it should be in buffet system only. Hotels/restaurants are to be instructed to serve sumptuous vegetarian and non-vegetarian food in ample variety (no. of dishes) and quantity which is not be repeated again and again during the tour period.  The Tour Operator shall also be responsible for the quality of food served including the hygienic conditions under which it has been cooked, and therefore, should be careful in his selection.

(v)     Feasibility with regard to availability of accommodation both for stay and travel (i.e. confirmed train tickets) may be examined before submitting the bid.

(vi)    The quality & maintenance of Vehicles being involved for road travel [AC MUVs (vis. Innova – maximum 5 persons to be seated)] should be of high standard.  The vehicles should be not more than 2 years old or should have run less than 1,00,000 kms. whichever mark reaches earlier.  The AC will be required to be used whenever desired (even when plying in Hilly Areas) by any of the occupant of the vehicle(s) and the driver(s) should be specifically instructed regarding this.

(vii)   Alternate vehicle arrangement of similar quality must be made in case of breakdown of vehicle(s).  In such a case, if the itinerary of the tour is disturbed or the Institutional visit is not carried out, a penalty of not more than 5% of the total package tour cost shall be deducted, in addition to the penalty mentioned in para 6 below.

(viii)  In case of any illness or mishap, local treatment and safe transportation back to Delhi (whenever it happens or as decided by Faculty of ISTM) would be the responsibility of the Tour Operator within the estimate submitted by the Tour Operator for the package tour.

(ix)    To help the accompanying Faculty in logistics and other arrangements, two  experienced and active official of the tour operator as Tour Escorts  (not of an outsourcing partner), who are empowered to take decisions in contingency, shall accompany the group as an escort from Delhi itself except in case of tours involving journey by Air/Train  where an official should accompany the group upto the Airport/Railway Station and same/another official (not of an outsourcing partner) shall receive the group at the destination Airport/Railway Station  to accompany them further.

(x)     The Tenderer in the bid document should declare that All the terms and conditions mentioned in the Tender calling letter are acceptable. Also, the bid document should not contain any additional terms and conditions other than those specified in this document.  The bids without the declaration or having any additional terms and conditions (Conditional Bids) would be summarily rejected.

4. ADVANCE AMOUNT : 30% of the total costs of participants will be given as advance, however, if the Tour Operator belongs to private sector then the advance will be given only on bank guarantee of equal amount. The amount due for the Course Director shall be paid at the end of the course on submission of all the bills with ISTM.

5. BIDDER ELIGIBILITY CRITERIA : All Government undertakings OR Ministry of Tourism approved private travel agencies/tour operators having one year experience of conducting similar tours are eligible.  The Private Agency/Tour Operator must be approved from Department of Tourism, Government of India (and not State Governments).  The private agency submitting bid is to enclose a copy of the documentary evidence (Registration Certificate of the D/o Tourism, Govt. of India), in the absence of which the bid will be rejected.

6. PENALTY CLAUSE : If any of the conditions are not complied with a Maximum of 25% of the cost or debarment from future tendering or both. To substantiate the penalty claim, the feedback of participants alongwith observations of accompanying Faculty will be considered. The decision of Director, ISTM shall be final and binding in this regard. Any legal dispute shall be settled in the Court of Delhi.

7.         You are requested to submit your quotation/bid/tender in a sealed cover, quoting the price as a package tour inclusive of all taxes, latest by 3:35 PM on 05/05/15.  The tender quotation must include the specific names of the hotels being offered (not mentioning the words such as ‘or similar/equivalent’) and the declaration as given in 3(x). The bids shall be opened in the presence of the bidders on the same date i.e.on 05/05/15 at 3.40 PM.

Yours faithfully


(G.D. Chawla)

                                                                          Assistant Director & Course Director