फा.सं / FILE NO: Y-12011/04/2021-ISTM
Date: 16th August, 2022
To,
All the Tour Operators (As per list at Annexure-II)
(Under the State Government)
Subject: Notice Inviting Tenders (NIT) for Bharat Darshan cum NGO Attachment in various Sectors for ASO (Probationers) of 2018 batch undergoing Foundation Training Programmes-reg.
Madam/Sir,
This Institute has been entrusted with the responsibility of imparting training to the officers of Government of India. The 2018 batch of ASO(Probationers) Training Programmes is currently underway at ISTM, New Delhi. One of the components of the said training programme is Bharat Darshan cum NGO Attachment in which participants are taken for visits outside Delhi to experience the historical heritage, working of Central/ State Government projects/ schemes and visit state government institutions of those areas etc. This Institution is in the process of empaneling Tour Operators for conducting the study as per the Terms and Conditions mentioned in the succeeding paragraphs.
2. The Bharat Darshan Study tour to be conducted for ASO (Probationers) of ISTM is an off-campus training programme, using “Field Visit” methodology. The Tour Operator needs to keep this in mind while making arrangements. The objectives of Study Tour, inter alia, include:
a) To understand India’s history, cultural heritage and art in various forms.
b) To experience environment and wild life conservation efforts.
c) To observe the developmental activities taken up in urban, rural and tribal areas. Difficulties experienced by the rural people especially belonging to below poverty line persons and landless laborers’.
d) To study NGOs implementation of the Government/State schemes, working of Institutions and Public Speaking.
e) To develop qualities like team spirit, time management, management of resources, management of crisis and adaptability to various situations.
3. The thrust of the Bharat Darshan as an off-campus training activity is, therefore, to help all the participants to learn from their movements from one place to another. The logistics arrangement for conducting the tour (with built in flexibility) is to be made in line with the objectives mentioned above.
4. It has been decided to conduct Bharat Darshan cum NGO attachment in Chattisgarh & Odisha for one week programme from 19th November, 2022 to 26th November, 2022 for one batch having 44 ASO Probationers of the Govt. of India. The time schedule of batch along with the name of the places as Itinerary is at Annexure. The group shall be led by a Course Manager/ Officer/Faculty Member of ISTM. The Notice Inviting Tender (NIT) is for the services (as mentioned in the following paragraphs of the NIT) from last point of SIP&RD, Raipur to till arrival in Delhi.
5. Arrangements for breakfast, lunch, tea/coffee and snacks, bottled water and dinner during journey from the last point of SIP&RD, Raipur i.e. 19th November, 2022 morning till arrival in Delhi Airport as mentioned in Itinerary are to be made by the Tour Operator as part of the package tour. The bid is required to be submitted accordingly. The period of NGO attachment will be taken care by NGO.
6. The details of tour plans & facilities required would be as follows:
(i) Stay Arrangements.
|
a. |
Stay |
On twin sharing basis for the participants and separate room for the accompanying Course Manager/Officer/ Faculty Member. A list of minimum facilities and services required for lodging and boarding during stay have been given in Annexure- III.
|
|
b. |
Number of persons |
44 participants (approx.) (including females) + one accompanying Course Manager/Officer/ Faculty Member. The number of participants can be more or less depending on the size of the batch of the course.
|
|
C
|
Number of Rooms required. |
(i) On twin sharing basis for the participants. Note 1: In case of odd number of male/female participants, separate room (s) should be provided for left out male and / or female participant (s). If any. For e.g., if there are 40 participants, out of which 37 are male and 3 females, the number of rooms required for male participants would be 19 for 37 male participant and for female participants, the number of rooms would be 2. Thus the total number of rooms required for the participants in this case would be 21. Note 2: If the departure from a station is after the checkout time of hotel they are staying in, rooms should be made available for the participants to stay till their scheduled time of departure from the hotel. (ii) One separate room for each accompanying Course Manager/Officer/ Faculty Member.
|
It may be noted that parameters would vary from one group of participants to another group.
Note : All the entry fees to visit museum and heritage/historical sites will be borne by the Tour Operator who will also provide the guides for the visit. Morning tea, breakfast, tea with snacks two times a day, lunch and dinner will be provided and expenditure borne by the tour operator. Snacks Box will also be provided by the tour operator at Delhi Airport at the end of the study tour. Arrangements of Boat riding, camel riding and any other mode available will also be the responsibility of the tour operator at no cost to the participants.
7. Mode of Transport during the Tour
(i). By Road: - As far as possible and keeping in view the size of the group, single vehicle (BUS) shall be provided with the following conditions:
(a) The Bus should have 2x2 push back seats with Air conditioner (separate engine for air conditioning like in Volvo type buses) with video player and PA system in good working condition;
(b) Where Journey by bus is not considered appropriate, the tour operator can provide MMVs (such as Tempo Traveller) or MUVs (such as Innova).
(c) Number of persons to sit in a vehicle should not be more than its authorized seating capacity.
(d) For covering journeys more than 4 hours at a stretch, one Driver and one Co-Driver are to be provided with one Multi-Tasking Helper.
(e) The vehicle should not be more than two years old and it should have not run for more than one lakh kilometers on the date of start of the tour.
(f) Alternative vehicle arrangements of similar standards must be made in case of breakdown of vehicle within one hour. If it is delayed by more than one hour, a penalty of Rs 5000/- per hour (subject to a maximum of Rs. 15000/-) of the total cost per hour may be deducted from the tour cost.
8. By Boat :
Separate and exclusive boat, approved by the State Government, with life jackets and trained marines may be provided. The boat should have rest rooms and pure drinking water facility on board (sealed water bottles of any reputed brand). Facility of Lunch/ Dinner/ Refreshments should be provided on board of the boat as per requirement.
9. Other Requirements:
a) The Tour Operator shall be responsible for the quality of food served and the hygienic conditions under which it is cooked and served.
b) The facility and services required for lodging and boarding is given in Annexure-(III).
c) The proposal shall include all the entry fees, cost of guide in monuments, cost of safari boarding (if any) and other charges at the visiting places.
d) All the entry fees to visit museums and heritage/historical sites will be borne by the tour operator who will also provide the guides for the visit.
e) Morning tea, breakfast, tea with quality snacks two times a day, lunch and dinner will be provided, and expenditure borne by the tour operator.
f) Arrangement of Boat riding, camel riding and any other mode available will also be the responsibility of the tour operator at no cost to the participants.
g) A responsible and experienced manager of the tour operator should accompany the group right from the beginning of the tour. She/he shall remain with the group during the entire period of the tour and assist the accompanying faculty in logistics etc., for smooth functioning and successful completion of the tour. She/he, in consultation with the accompanying faculty, should be empowered to take decisions in contingency.
h) In order to accomplish the objectives as indicated at para 2 above, some adjustments may be made in transport and change of routes etc. Such flexibilities shall be allowed without increases in tour costs. Decision of accompanying Course Manager/Officer/Faculty Member at that point of time in this regard shall be final and to be followed by the official of tour operator accompanying the tour.
i) The rate should be quoted on PER PERSON basis for end-to-end service.
j) Early check in and late check-out at Hotel/Resort to be taken care of within the scope of the tour without any extra cost (depending on the travel schedule).
k) Travel insurance comes under the scope of the work of tour operator and should be mandatory.
l) Sealed bottled drinking water (of any reputed brand) (minimum 2 liters per day) per person to be provided during the entire period of the tour, including the period of journey and stay. This will be in addition to the requirement of two bottles (minimum 500 ml each) which will be provided by the hotel.
m) Upgrades for rooms should be included.
n) No alcoholic beverages should be served. Menus and timings of food and beverages may be finalized in consultation with the accompanying faculty.
o) Safety and security of all persons during the entire period of tour shall be the responsibilities of the tour operators.
p) If any person (s) fall sick during the Tour, it will be the sole responsibility of the Tour Operator to provide the best available treatment – the cost of which will be reimbursed by ISTM as per rules.
q) All the Covid-19 and other Health/Hygiene protocols issued by the Government from time to time should be strictly followed by the Tour operator during the entire period.
r) Two masks per day per person should be provided to all participants.
s) In addition, 100 ml bottle of sanitizer should also be provided per day per participants.
t) The bus should be sanitized daily in the presence of faculty/ participants.
u) Subcontracting without prior written permission of ISTM will not be permissible.
10. Advance Payment:
Not more than 40% of the total cost to the state owned tour operator can be granted as an advance, i.e., before commencement of the tour. The entire amount in respect of the accompanying faculty shall be paid after the successful completion of the tour upon submission of all bills by the tour operator.
11. Bidder Eligibility Criteria:
a) State/UT Tourism Development Corporations/Govt. PSUs/Autonomous Bodies with a minimum five years of experience of organizing tours for the Government sector. Self-attested copies of valid Accreditation Certificate and documents in supports of experience must be attached with the bid. Original certificates will be supplied on demand.
b) The tour operator should have conducted minimum of 5 tour for Administrative Training Institutes (ATI)/Central Training Institutes (CTT)/Government (Central/State) Training Institutes in the last 5 years. A certificate from the organization concerned should be produced stating that these tours have been successfully and satisfactorily conducted by the Tour operator.
c) Incomplete or conditional bids shall be summarily rejected. The bidder shall clearly state that “all the terms and conditions along with annexure are accepted without any conditions”
d) ISTM reserves the right to cancel any bid from any tour operator (s) on the ground of previous poor performance which shall be decided solely by the ISTM and the decision of the Director, ISTM shall be final and binding in this regard.
e) Canvassing at any state shall render the bidder ineligible. Such firm may also be blacklisted for future.
12. Lump sum Penalty:
a) A lump sum penalty will be imposed on the basis of the feedback rating received from the participants of the course and the observations of the accompanying Course Manager/Officer/Faculty Member. Based on the rating scale of One to Ten (1-10), the penalty to the imposed will be as under.
i) If the feedback rating is 6, a deduction of 4% will be made from the bill payable by ISTM for that tour.
ii) If the feedback rating is 5 or below in the financial year, the vendor will be immediately suspended from the panel for a period of six-month and will not be allowed to participate in the tendering process during that period. The vendor may be allowed to bid after six months provided he furnishes written assurance and measures initiated to prove that necessary corrective measures have been taken.
b) The penalty as mentioned above in Para 12 shall be in addition to the penalty specified under other Clauses of this documents, if any.
c) The decision of the Director, ISTM shall be final and binding in this regard. Any legal dispute shall be settled in the Courts of Delhi.
d) A rating proforma will be circulated by Course Manager/Officer/Faculty Member to all the trainee participants, which will be used to assess the performance of tour operator.
13. Bids from eligible tour operators are invited for conducting packaged tour with the foregoing details and Terms and Conditions quoting cost per person covering all elements of cost. The tender can be downloaded from the website www.istm.gov.in and the last date of receipt of bid at ISTM (Sh. K. Sethu Raman, Section Officer, Room No. LS-04, 2nd floor, Library Building, ISTM, New Delhi) is 12th September, 2022 by 12 Noon. The bid will be opened at 2 PM on the same day i.e. 12th September, 2022.
14. The successful bidder will be informed and the award letter shall be placed on the Institute’s website.
(P.K. Jaiswal)
Deputy Director (FTP)
Phone;2673-7506
Annexure-I
ITINERARY
Round-III: 13 Nov 2022 - 26 Nov 2022
Village Attachment: Raipur, Chhattisgarh
&
Bharat Darshan: Chattisgarh & Odisha
(DELHI-RIPUR-BHUBANESHWAR-PURI-KONARK-BHUBANSESHWAR-DELHI)
(From 13th November, 2022 to 26th November, 2022)
|
Day No. |
Date |
From |
To |
Mode of Journey |
Programme |
|
1-6 |
13.11.2022 (Sunday) 6 days Village Attachment at Thakur Pyarelal State Institute of Panachayat & RD, Raipur f from 13/11/2022 to 18/11/2022
|
Delhi |
Raipur |
By Air |
6 days stay at Thakur Pyarelal State Institute of Panachayat & RD, Raipur from 13/11/2022 to 19/11/2022 (up to breakfast) |
|
7 |
19/11/2022 (Saturday)
|
Local visit at Raipur (Ambuja City, Nandan Van Zoo, Ghatarani Waterfalls)
|
|
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Raipur |
Bhubaneshwar
|
By train |
Overnight journey
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8 |
20/11/2022 (Sunday)
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Local Visit at Bhubaneshwar (Udayagiri and Khandagiri Caves,Lingaraj Temple etc.)
|
|
Overnight stay at Bhubaneshwar Hotel
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|
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9 |
21/11/2022 (Monday) |
NGO Attachment (Kalinga Institute of Social Science)
|
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Overnight stay at NGO.
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10 |
22/11/2022 (Tuesday)
|
2nd Day NGO Attachment |
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Overnight stay at NGO |
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11 |
23/11/2022 (Wednesday) |
Half Day Institutional Visit to Odisha Mining Corporation and Local Visit
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Overnight stay at Bhubaneshwar Hotel
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12 |
24/11/2022 (Thursday)
|
Bhubaneshwar |
Puri
|
By Bus |
Overnight stay at Puri Hotel |
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13 |
25/11/2022 (Friday) |
Puri to Konark and back to Bhubaneshwar
|
By bus |
Overnight stay at Bhubaneshwar Hotel
|
|
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14 |
26/11/2022 (Saturday) |
Bhubaneshwar |
Delhi
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By Air morning flight |
Reaching Delhi by Noon |
Note 1: Study tour for Bharat Darshan will start from last point of Thakur Pyarelal State Institute of Panachayat & RD, Raipur on 19/11/2022 (Saturday morning) till reaching the Delhi Airport on 26/11/2022 (Saturday).
Note 2: The total expenditure for Village Attachment from 13/11/2022 to 19/11/2022 (up to breakfast) will be borne by DDU, SIRD and the expenditure for air tickets/train tickets for all the participants including faculty staff will be borne by ISTM.
Note 3: During the period of NGO attachment, the expenditure for Boarding & lodging will be borne by the NGO.
Sd/-
P.K. Jaiswal
Deputy Director(FTP)
Annexure –II
List of the tour operator for Limited Tender Enquiry
(i) Tourism Development Corporation of all the States/Union Territories.
(ii) Madhya Pradesh State Tourism Development Corporation Limited.
56, Alps Building Ground Floor Near Yes Bank, Opposite, Jan path Lane,
New Delhi-110001.
(iii) Mysore Sales International Limited. (MSIL)
36, Cunningham Rd, Vasanth Nagar, Bengaluru, Karnataka 560052
(iv) Tamil Nadu Tourism Development Corporation.
Shop No 8, Koyambedu, Opposite New Bus Stand, Chennai, Tamil Nadu 600106
(v) Sikkim Tourism Development Corporation.
Arithang, East District, NH-31A, PS Road, Gangtok, Sikkim 737101.
(vi) Himachal Pradesh Tourism Development Corporation
Himachal Bhawan 27 Sikandra Road Near Mandi House Metro station, New Delhi -110001.
(vii) Utter Pradesh Tourism Development Corporation.
Chander Lok, 36, Janpath Rd, Peeraghari, HC Mathur Lane, New Delhi, Delhi -110001.
(viii) Maharashtra Tourism Development Corporation.
Kasturba Gandhi Marg, Near Baroda House, New Maharashtra Sadan, New Delhi -110001.
(ix) Karnataka State Tourism Development Corporation.
Subrata Rd, beside Ansal Plaza, Hudco Place, Andrews Ganj Extension, Defence Colony, New Delhi – 110049.
(x) Balmer & Lawrie Co. Ltd., Core 8, Ground Floor, Scope Complex, 7, Lodhi Road, New Delhi – 110003.
(xi) Ashok Tours & Travel, 2/33, Janpath Hotel, Janpath Road, Connaught Place, Delhi – 110001.
(xii) Punjab Tourism Limited., 259, Sector 8C, Sector 8, Chandigarh, 160009.
(xiii) Indian Railway Catering and Tourism Corporation (IRCTC), Statesman House, B 148, 11th, Barakhamba Rd, New Delhi - 1100
Annexure -III
Facilities and services required for Lodging and Boarding
|
Sr. No. |
Facilities and Services |
|
1 |
Full time operation 7 days a week in session |
|
2 |
Establishment to have public liability insurance |
|
3 |
English/ Hindi speaking front office staff with adequate soft skills. |
|
4 |
24 hours lifts for building higher than ground plus two floors – local laws may require a relaxation of this condition. |
|
5 |
Easy access for the differently abled guests. |
|
6 |
Bedrooms, bathroom, public areas and kitchen fully service daily |
|
7 |
All floor surfaces clean and in good shape |
|
8 |
Floors and walls to have non-porous surfaces. |
|
9 |
All rooms in the same building or resort. However, in case of more than 30 persons, rooms in not more than two buildings in close vicinity, not more than 2 kms apart. |
|
10 |
Minimum bedding 2 sheets, pillow and case blanket, mattress protector/bed cover. |
|
11 |
Minimum bed width for each single bed 90 cms. (separate bed for each person) |
|
12 |
Mattress thickness minimum 10 cm - coir foam or spring foam. |
|
13 |
A clean change of bed and bath linen daily and between check in |
|
14 |
To provide two sealed bottles of branded bottled water of minimum 500ml per person per day on complimentary basis with minimum one glass per person. |
|
15 |
Shelves/drawer spaces |
|
16 |
Wardrobe with minimum 4 clothes hangers per person |
|
17 |
Sufficient lighting for each bed |
|
18 |
At least two multipurpose sockets, out of which one should be of 5 amp earthed power socket. |
|
19 |
A writing surface with sufficient lighting |
|
20 |
Chairs - one per bed |
|
21 |
A wastepaper basket (covered) in each room |
|
22 |
Opaque curtains or screening at all windows |
|
23 |
A mirrors, at least half length |
|
24 |
Rooms with attached bathrooms, bathrooms to have sanitary bin with lid |
|
25 |
Size of bathroom in square feet – minimum 36 sq feet. |
|
26 |
1 bath towel and 1 hand towel to be provided per quest and should be changed every day. |
|
27 |
Bath stool/ Bath mat |
|
28 |
Cloth hooks in each bath/ shower room |
|
29 |
A sanitary bin with lid |
|
30 |
Each western WC toilets to have a seal with lid and toilet paper. |
|
31 |
Water sprays or bidets or wash lets or other modern water based post toilet paper hygiene facilities and water tab with mug close to the WC |
|
32 |
Lounge or seating area in the lobby |
|
33 |
Reception facility – operated minimum 16 hours, Call service 24 hours |
|
34 |
Local directions, including city street maps to be available on request. |
|
35 |
Name address and telephone numbers of doctors with front desk, Doctor on call |
|
36 |
Left luggage facilities in a well secured room/ 24 hour manned area. |
|
37 |
One Multi-Cuisine Restaurant cum coffee shop open from 7 am to 11 pm and 24 hours room service |
|
38 |
Intercom in rooms |
|
39 |
Head covering for production staff/serving staff |
|
40 |
Food serving in buffet system, dishes to be kept separately in sufficient quantity and variety in neat, clean and hygiene environment with clear signboards showing vegetarian and non-vegetarian foods noticeably. |
|
41 |
Ventilation system in dining area |
|
42 |
Pest Control in all areas |
|
43 |
Hot and cold running water |
|
44 |
Rooms and bath rooms to have air fresheners |
|
45 |
Provision of complimentary bed tea, if tea/coffee makers are not provided in rooms |
|
46 |
Newspapers availability in Reception and Lobby/ Lounge |
|
47 |
Toiletries to be provided (minimum 2 new soaps per person) |
|
48 |
Free Wi-Fi connectivity in rooms/lobby/ reception area (except remote areas not connected with net) |
|
49 |
Masks and sanitizer in every room. |
(P.K. Jaiswal)
Deputy Director (FTP)
Phone;2673-7506
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