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फा.सं / FILE NO: A-33020/5/2015-ISTM(L-A)
भारत सरकार / GOVERNMENT OF INDIA
(कार्मिक एवं प्रशिक्षण विभाग / DEPARTMENT OF PERSONNEL & TRAINING)
सचिवालय प्रशिक्षण तथा प्रबन्ध संस्थान
INSTITUTE OF SECRETARIAT TRAINING & MANAGEMENT
(आईएसओ 9001:2008 संस्था / AN ISO 9001:2008 INSTITUTION)
प्रशासनिक ब्लाक, ज.ने.वि. परिसर (पुराना) / ADMINISTRATIVE BLOCK, JNU CAMPUS (OLD),
ओलोफ पाल्मे मार्ग, नई दिल्ली - 110067/ OLOF PALME MARG, NEW DELHI – 110067
दूरभाष / TELEPHONE – 011-26165593; टेलीफैक्स / FAX – 011-26104183
Dated, the 4th September, 2015
To
All Tour Operators
Sub. : NGO Attachment-cum-Study Tour : Delhi-Bharatpur-Agra-Vrindavan-Delhi Sector – 2nd Training Programme for Multi Tasking Staff – invitation of quotation/bid/tender for package tour - reg.
Sir,
ISTM is an attached office under the Department of Personnel & Training. It conducts various training programmes in which taking participants on an NGO Attachment-cum-Study Tour of 4-5 days is a regular component. One such tour with approx. 40 participants is being conducted from 07.09.2015 – 25.09.2015, however, the number of participants who will finally accompany can be lower which may go down even upto 50% of the above stated figure on a conservative estimate.
2. TOUR ITINERARY : The participants under the leadership of one faculty member/official of this Institute will undertake the tour as per the following details :
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Date/Day |
Mode of Travel |
Departure |
Arrival |
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18.09.2015 |
By Bus*
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ISTM (0900 hrs.) |
Bharatpur 1430 hrs (Refreshment enroute) |
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Check in Hotel at Bharatpur. Lunch , Visit** to Deeg Palace, Dinner , Night Stay at Hotel |
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19.09.2015 |
By Bus*
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Early Morning Park Round, Breakfast at Hotel and departure for Agra. Check in Hotel at Agra . After Lunch Local Sight Seeing**. Dinner, Night Stay at Agra |
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20.09.2015 |
By Bus*
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visit** to Fateh Pur Sikri , Agra Fort (Sound & Light Show in the Evening) Night Stay at Agra |
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21.09.2015 |
By Bus*
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Breakfast, visit** Taj Mahal lunch and Dep for Vrindavan Visit Sikandra enroute, evening tea, Visit to Banke Bihari Temple at Vrindavan. Proceed for NGO Premises at Vrindavan |
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22.09.2015 & 23.09.2015 (F/N) |
By Bus*
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NGO Attachment Akshaypatra, Vrindavan |
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23.09.2015 (A/N) |
By Bus*
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Departure for Delhi and arrival at ISTM at 1900 hrs |
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* To be arranged by Tour Operator
** Local Visits will include visit to places of tourism interest including get-away trips
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3. IMPORTANT TERMS AND CONDITIONS :
(i) The package tour cost should include everything vis. all kinds of end-to-end travel costs, bed tea, food, snacks, drinks, beverages, mineral water including those provided during travel/en-route (two litres) per box, stay/accommodation in a hotel (one single hotel) in the main area (Three Star Deluxe Hotel/Resort or equivalent or higher), entry fee, guide, sightseeing, boat charges, excursion charges & cultural evenings cost etc. The cost of cancellations (vehicles/hotel rooms etc.) will also be borne by the Tour Operator within the Package Tour cost.
(ii) Early check-in and late check-out at Hotels to be taken care of by the tour operator in the scope of package tour itself (depending on the travel schedule).
(iii) All accommodation should have high standards of hygiene and cleanliness and should be commensurate with the status of civil servants. Accommodation for the participants would be on twin sharing basis except in case of Faculty/Official of ISTM and odd number of males/females participants where single room accommodation will be required.
(iv) As far as serving of food is concerned, it should be in buffet system only. Hotels/Restaurants are to be instructed to serve sumptuous vegetarian and non-vegetarian food (with clear sign-boards as “Vegetarian”& “Non-Vegetarian”) in ample variety (no. of dishes) and quantity which is not be repeated again and again during the tour period. The Tour Operator shall also be responsible for the quality of food served including the hygienic conditions under which it has been cooked, and therefore, should be careful in its selection.
(v) Feasibility with regard to availability of accommodation both for stay and travel (i.e. confirmed train tickets) may be examined before submitting the bid.
(vi) The quality & maintenance of Vehicles being involved for road travel [AC Bus (Volvo with video coach & PA system i.e. microphones etc.)] should be of high standard. The vehicles should be not more than 2 years old or should have run less than 1,00,000 kms. whichever mark reaches earlier. The AC will be required to be used whenever desired (even when plying in Hilly Areas) by any of the occupant of the vehicle(s) and the driver(s) should be specifically instructed regarding this.
(vii) Alternate vehicle arrangement of similar quality must be made in case of breakdown of vehicle(s). In such a case, if the itinerary of the tour is disturbed or the Institutional visit is not carried out, a penalty of not more than 5% of the total package tour cost shall be deducted, in addition to the penalty mentioned in para 6 below.
(viii) In case of any illness or mishap, local treatment and safe transportation back to Delhi (whenever it happens or as decided by accompanying Faculty/Official of ISTM) would be the responsibility of the Tour Operator within the estimate submitted for package tour.
(ix) To help the accompanying Faculty/Official in logistics and other arrangements, an experienced and active official of the tour operator as Tour Escorts (not of an outsourcing partner), who is empowered to take decisions in contingency, shall accompany the group from Delhi itself except in case of tours involving journey by Air/Train where an official should accompany the group upto the Airport/Railway Station and same/another official (not of an outsourcing partner) shall receive the group at the destination Airport/Railway Station to accompany them further.
(x) The Bidder in the bid document should declare that “All the terms and conditions mentioned in the Tender calling letter are acceptable”. Also, the bid document should not contain any additional terms & conditions other than those specified in this document. The bids without the declaration or having any additional terms & conditions (Conditional Bids) would be summarily rejected.
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4. ADVANCE AMOUNT : 30% of the total costs of participants will be given as advance, however, if the Tour Operator belongs to private sector then the advance will be given only on bank guarantee of equal amount. The amount due for the Course Director shall be paid at the end of the course on submission of all the bills with ISTM.
5. BIDDER ELIGIBILITY CRITERIA : All Government undertakings OR Department of Tourism, Govt. of India (and not State Governments.) approved private Tour Operators (not Travel Agents) are eligible. The private agency submitting bid is to enclose a copy of the documentary evidence (Registration Certificate of the D/o Tourism, Govt. of India), in the absence of which the bid will be rejected.
6. PENALTY CLAUSE : If any of the conditions are not complied with a Maximum of 25% of the cost or debarment from future tendering or both. To substantiate the penalty claim, the feedback of participants alongwith observations of accompanying Faculty will be considered. The decision of Director, ISTM shall be final and binding in this regard. Any legal dispute shall be settled in the Court of Delhi.
7. You are requested to submit your quotation/bid/tender in a sealed cover, quoting the price as a package tour inclusive of all taxes, latest by 3:30 PM on 09/09/15. The tender quotation must include the specific names of the hotels being offered (not mentioning the words such as ‘or similar/equivalent’) and the declaration as given in 3(x). The bids shall be opened in the presence of the bidders on the same date i.e. on 09/09/15 at 3:35 PM.
Yours faithfully
(Savita Sen)
Assistant Director & Course Director