फा.सं / FILE No:A-33021/08/2017-ISTM
भारत सरकार / GOVERNMENT OF INDIA
सचिवालय प्रशिक्षण तथा प्रबन्ध संस्थान
INSTITUTE OF SECRETARIAT TRAINING & MANAGEMENT
(आईएसओ 9001:2015 संस्था / AN ISO 9001:2015 INSTITUTION)
कार्मिक एवं प्रशिक्षण विभाग / DEPARTMENT OF PERSONNEL & TRAINING
प्रशासनिक ब्लाक, ज.ने.वि. परिसर (पुराना) / ADMINISTRATIVE BLOCK, JNU CAMPUS (OLD),
ओलोफ पाल्मे मार्ग, नई दिल्ली - 101067/ OLOF PALME MARG, NEW DELHI – 101067
दूरभाष / TELEPHONE – 26165593; टेलीफैक्स / FAX – 011-26014183
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दिनांक / Date: 26.12.2017
To
All the Tour Operators
Subject: Notice Inviting Tenders (NIT) for NGO attachment – cum - Study Tour in the sector Delhi – Vishakhapatnam –Araku Valley – Borra Caves - Vishakhapatnam - Delhi for the participants of 67th Level - B CSS Training Programme from 21 January, 2018 to 26 January, 2018 - reg.
Madam/ Sir,
The Institute of Secretariat Training & Management(ISTM) has been entrusted with the responsibility of imparting training to the officers/ officials of Government of India/ Autonomous Bodies/ State Governments etc. The 67th Level – B CSS Training Programme will be organised during the month of January 2018 at ISTM. One of the components of the said training programme is NGO attachment – cum - Study Tour, in which participants are taken for visits outside Delhi to experience the working of NGO, historical and cultural heritage, working of Central/ State Government projects/ schemes and institutions of those areas and the likes.
2. It has been decided to conduct NGO attachment – cum - Study Tour for this batch of about 35-45 officers (Assistant Section Officers) during 21 January, 2018 to 26 January 2018 in the Sector Delhi – Vishakhapatnam –Araku Valleuy - Borra caves – Vishakhapatnam – Delhi. The group shall be led by a faculty member. The Notice Inviting Tender (NIT) is for the services as mentioned in the following paragraphs of the NIT from the point of picking up the group from Vishakhapatnam Airport on 21 January, 2018 till their being dropped at Vishakhapatnam Airport on 26th January, 2018.
3.1 The Study Tour is to be conducted for trainee officers of ISTM is an off-campus training programme, using “Field Visit” methodology. The tour Operator needs to keep this in mind while making arrangements. The objectives of NGO attachment – cum - Study Tour, inter alia, include:
a. To understand India’s cultural heritage and art.
b. To experience environment and wild life conservation.
c. To observe the developmental activities taken up in rural and tribal areas
d. To expose the trainees to research and development work being done by Public sector Undertaking and (other institutions) under mega projects.
e. To develop in the trainees team spirit, time management, management of resources, management of crisis and adaptability to various situations.
f. To understand the functioning of NGO.
3.2 The thrust of the NGO attachment – cum - Study Tour as an off-campus training activity is, therefore, to help all the participants to learn from their movements from one place to another. The logistic arrangements with inbuilt flexibility for conducting the tour is to be made in line with the objectives mentioned above.
4. The Tour Itinerary:
|
Day & Date |
Activity/ Event |
|
Sunday 21.01.2018 [Delhi to Visakhapatnam] |
Delhi to Vishakhapatnam by AI 451 (Dep.15:00 from IGI Airport, Arr: 17:15 Hrs at vizag) Pick up from Vizag Airport by the Tour Operator. Night Stay at Hotel arranged by Tour Operator in Vizag. (En route water bottle/Tea/coffee, etc. and dinner will be arranged by tour operator) |
|
Monday 22.01.2018 |
Pick up by Vikasa NGO from the Hotel in Vizag after Breakfast. NGO attachment at “Vikasa” C-colony Near Saibaba temple, Araku Valley, Visakhapatnam, Andhra Pradesh Visit of various places of NGO activity. (All the arrangements will be made by the NGO) |
|
Tuesday 23.01.2018 |
Pick up from NGO by tour operator after Breakfast. Check in hotel/resort arranged by tour operator in Araku Valley. Visit to various places /beach at Araku Valley, Padmapuram gardens, Tribal Museum, Tyda park, Borra Caves, waterfalls, coffee plantations, Evening visit to Rama Krishna Beach and VUDA park, etc. Night Stay at Araku Valley will be arranged by Tour Operator. [Lunch, Tea/coffee and snacks, Dinner, etc. – will be arranged by tour operator]. |
|
Wednesday 24.01.2018 |
After breakfast visit to various places at Araku Valley (Padmapuram gardens, Tribal Museum, Tyda park, Borra Caves, waterfalls, coffee plantations, Evening visit to Rama Krishna Beach and VUDA park, etc.). Departure to Vishakhapatnam from Araku Valley in the evening. Night Stay at Vishakhapatnam. (En route Tea/Coffee, snacks, etc. and dinner will be arranged by tour operator) |
|
Thursday 25.01.2018 |
After breakfast, proceed for Institutional visit followed by visits to important tourist places around Visakhapatnam such as Simhachalam, Boating at Fishing Harbour, Visakha Museum/Sub Marine Museum, Rishi Konda Beach, cable car to Kailasagiri park etc. [Lunch Tea/coffee and snacks at appropriate timings en route – will be arranged by tour operator. Check-in hotel/resort, dinner and night stay]. |
|
Friday 26.01.2018 [Visakhapatnam to Delhi] |
Return journey to Delhi after breakfast. Conveyance from Hotel to Vizag Airport will be arranged by Tour Operator. Return to Delhi By AI-452 (Dep: 07.50 A.M. Arri: 01.20 A.M.) |
Note: Air tickets shall be arranged by ISTM.
5. Arrangements for breakfast, lunch, snacks/ tea/ coffee, dinner and sealed bottled water during journey for all the persons starting from 21.01.2018 from Vizag Airport till dropping at Vizag Airport on 26.01.2018, excluding breakfast, lunch, snacks/ tea/ coffee and dinner during the NGO Attachment from 22.01.2018 (after breakfast) to 23.01.2018 (upto breakfast) are to be made by the Tour Operator as part of the package tour. The bid is required to be submitted accordingly.
6. The details of tour in brief are as:
|
a. |
Name of the Tour |
Study Tour - cum- NGO Attachment |
|
b. |
Hotel category |
Three star hotel/ Resort or any other hotel with equivalent facilities (as per the notification of Department of Tourism, Govt. of India) available at http://tourism.gov.in/hotels-restaurants. The lodging and boarding facilities required during stay have been given in Annexure. All the persons should be provided accommodation in the some building. |
|
c. |
Number of persons |
(i) 35-45 participants. Note: Actual number will be intimated while awarding the contract. (ii) One accompanying faculty |
|
d. |
Rooms required |
i. On twin sharing basis for all the participants. Note: In case of odd number of male/ female participants, separate room(s) should be provided for left out male/ female participant(s), if any. ii. Separate room for one accompanying faculty on single occupancy basis. |
7. MODE OF TRANSPORT DURING THE TOUR
(i) BY ROAD As far as possible and keeping in view the size of the group, single vehicle (bus) shall be provided with the following conditions:
(a) The Bus should have 2X2 push back seats with Air Conditioner (separate engine for air conditioning like Volvo type buses) with video player and PA system in good working condition. Number of persons to sit in a bus should not be more than its authorised seating capacity.
(b) Where journey by bus is not considered appropriate, the tour operator can provide MMVs (such as Tempo Traveller) or MUVs (such as Innova). Number of persons to sit in a vehicle should not be more than its authorised seating capacity.
(c) For covering journeys more than 4 hours at a stretch, one Driver and one Co-Driver are to be provided with one Khalasi/ Helper.
(d) The vehicle should not be more than two years old and it should have not run for more than one lakh kilometres on the date of start of the tour.
(e) Alternative vehicle arrangements of similar standards must be made in case of breakdown of vehicle within one hour. If it is delayed by more than one hour, a penalty of 5% of the total cost per hour may be deducted from the tour cost.
8. BY BOAT
Separate and exclusive boat, approved by the State Government., with Life Jackets and trained marines may be provided. The boat should have rest rooms and pure drinking water facility (bottled) on board. Facility of Lunch/ Dinner/ Refreshments should be provided on board of the boat as per requirement.
9. OTHER REQUIREMENTS:
a) Hotels/ Restaurants are to be instructed to serve vegetarian and Non-vegetarian foods on separate buffet tables with clear signboards as “Vegetarian” and “Non-Vegetarian respectively.
b) The Tour Operator shall be responsible for the quality of food served and the hygienic conditions under which it is cooked and served.
c) The proposal shall include all entry fees, cost of guide in monuments, cost of safari, boating (if any) and any other charges in the visiting places.
d) A responsible and experienced official of the tour operator should accompany the group right from the beginning of the tour. S/he shall remain with the group during the entire period of the tour and assist the accompanying faculty in logistics etc., for smooth functioning and successful completion of the tour. He, under the directions of the accompanying faculty, should be empowered to take decisions in contingency.
e) In order to accomplish the objectives as indicated at para 3.1 above, some adjustments may be made in transport and change of routes etc. Such flexibilities shall be allowed without increase in tour costs. Decision of accompanying faculty at that point of time in this regard shall be final and to be followed by the official of tour operator accompanying the tour.
f) The rate should be quoted on PER PERSON basis for end-to-end service.
g) Early Check-in and/ or Late Check-out at Hotels/ Resorts to be taken care of within the scope of the tour (depending on the travel schedule).
h) Travel insurance comes under the scope of the work of tour operator and is mandatory.
i) Sealed bottled water of reputed brands (minimum 2 litres per day per person) to be provided during the entire period of the tour, including the period of journey and stay.
j) Upgrades for rooms and business class travel (in case of air travel) should be included.
[Not to become part of NIT: delete the part of air travel, if not applicable]
k) No alcoholic beverages should be served. Menu and timings of food and beverages may be finalised in consultation with the accompanying faculty.
l) Safety and security of all persons shall be the responsibility of the tour operator during the entire period of tour.
m) If any person(s) fall sick during the Tour, it will be the sole responsibility of the Tour Operator to provide the best available treatment – the cost of which will be reimbursed under relevant rules/ provisions of Government of India. Any loss due to reimbursement of less amount on this account shall be borne by the tour operator.
10. ADVANCE PAYMENT:
Not more than 30% of the total costs to the private tour operator and 40% to the state owned tour operator can be given as advance, i.e., before commencement of the tour. The amount in respect of the accompanying faculty shall be paid after the successful completion of the tour upon submission of all bills by the tour operator.
11. BIDDER ELIGIBILITY CRITERIA
11.1 State/ UT Tourism Development Corporations/ agencies and Private Tour Operators (not transporters), who are possessing valid accreditation issued by the Ministry of Tourism, Government of India for operating Tours (not transporters) for groups, with a minimum one year of experience of organizing tours for the Government sector. Attach self-attested copies of valid Accreditation Certificate and documents in support of experiences must be enclosed with the bid.
11.2 Incomplete or conditional bids shall be summarily rejected. The bidder shall clearly specify that “all the terms and conditions, including tour itinerary, are accepted”.
11.3 ISTM reserves the right to cancel any bid from any tour operator(s) on the ground of previous poor performance that shall be decided solely by the ISTM and the decision of the Director, ISTM shall be final and binding in this regard.
12. PENALTY CLAUSE
If any of the terms and conditions contained in this NIT are not complied with, a penalty of maximum of 25% of the cost or debarment from future tendering for specified period or both can be imposed upon the tour operator. This penalty shall be in addition to the penalty specified under Para 7(e) above, if any. To substantiate the penalty, the feedback received from the participants and the observations of the accompanying faculty shall be relied upon. The decision of the Director, ISTM shall be final and binding in this regard. Any legal dispute shall be settled in the Courts of Delhi.
13. Sealed bids are invited from eligible tour operators for conducting packaged Tour with the foregoing details and terms and conditions quoting cost per person to be quoted both in numbers and words. In case of difference between cost per person quoted in numbers and words, the amount quoted in words shall be taken as final. The bids, in a sealed cover should reach the undersigned by 01.30 PM on 01.01.2018. Bids will be opened at 02.00 PM on the same day in the presence of representatives of bidders present.
14. The successful bidder will be informed and the award letter shall be placed on ISTM’s website.
Yours faithfully,
(Rajeev Kumar Jha)
Assistant Director & Course Director
Annexure
Facilities and services required for Lodging and Boarding
|
Sl. No. |
Facilities and Services |
|
1. |
Full time operation 7 days a week in session |
|
2. |
Establishment to have public liability insurance |
|
3. |
English/ Hindi speaking front office staff with adequate soft skills. |
|
4. |
24 hours lifts for buildings higher than ground plus two floors - local laws may require a relaxation of this condition. |
|
5. |
Easy access for the differently abled guests |
|
6. |
Bedrooms, bathroom, public areas and kitchen fully serviced daily |
|
7. |
All floor surfaces clean and in good shape |
|
8. |
Floors and walls to have non-porous surfaces |
|
9. |
All rooms in the same building or resort. However, in case of more than 30 persons, rooms in not more than two buildings in close vicinity, not more than 2 Kms apart |
|
10. |
Minimum bedding 2 sheets, pillow and case blanket, mattress protector/ bed cover |
|
11. |
Minimum bed width for each single bed 90 cms. (separate bed for each person) |
|
12. |
Mattress thickness minimum 10 cm - coir foam or spring foam |
|
13. |
A clean change of bed and bath linen daily and between check-in |
|
14. |
To provide two sealed bottles of branded bottled water of minimum 500 ml per person per day on complimentary basis with minimum one glass per person |
|
15. |
Shelves/ drawer spaces |
|
16. |
Wardrobe with minimum 4 clothes hangers per person |
|
17. |
Sufficient lighting for each bed |
|
18. |
At least two multipurpose sockets, out of which one should be of 5 amp earthed power socket |
|
19. |
A writing surface with sufficient lighting |
|
20. |
Chairs - one per bed |
|
21. |
A wastepaper basket (covered) in each room |
|
22. |
Opaque curtains or screening at all windows |
|
23. |
A mirror, at least half length |
|
24. |
Rooms with attached bathrooms, bathrooms to have sanitary bin with lid |
|
25. |
Size of bathroom in square feet – minimum 36 Sq. Feet |
|
26. |
1 bath towel and 1 hand towel to be provided per guest and should be changed everyday |
|
27. |
Bath stool/ Bath mat |
|
28. |
Cloth hooks in each bath/ shower room |
|
29. |
A sanitary bin with lid |
|
30. |
Each western WC toilets to have a seat with lid and toilet paper |
|
31. |
Water sprays or bidets or washlets or other modern water based post toilet paper hygiene facilities and water tab with mug close to the WC |
|
32. |
Lounge or seating area in the lobby |
|
33. |
Reception facility - operated minimum 16 hours, Call service 24 hours |
|
34. |
Local directions, including city street maps to be available on request |
|
35. |
Name address and telephone numbers of doctors with front desk, Doctor on call |
|
36. |
Left luggage facilities in a well secured room / 24 hour manned area |
|
37. |
One Multi-cuisine Restaurant cum coffee shop open from 7 am to 11 pm and 24 hours room service |
|
38. |
Intercom in rooms |
|
39. |
Head covering for production staff/ serving staff |
|
40. |
Food serving in buffet system, dishes to be kept separately in sufficient quantity and variety in neat, clean and hygiene environment with clear signboards showing vegetarian and non-vegetarian foods noticeably |
|
41. |
Ventilation system in dining area |
|
42. |
Pest Control in all areas |
|
43. |
Hot and cold running water |
|
44. |
Rooms and bath rooms to have air fresheners |
|
45. |
Provision of complimentary bed tea, if tea/ coffee makers are not provided in rooms |
|
46. |
Newspapers availability in Reception and Lobby/ Lounge |
|
47. |
Toiletries to be provided (minimum 2 new soaps per person) |
|
48. |
Free Wi-fi connectivity in rooms/ lobby/ reception area (except remote areas not connected with net) |
-sd/-
(Rajeev Kumar Jha)
Assistant Director & Course Director