फा.सं/ FILE No. A-33021/01/2016-ISTM

भारतसरकार / GOVERNMENT OF INDIA

सचिवालयप्रशिक्षणतथाप्रबन्धसंस्थान

INSTITUTE OF SECRETARIAT TRAINING & MANAGEMENT

(आईएसओ9001:2008 संस्था / AN ISO 9001:2008 INSTITUTION)

कार्मिकएवंप्रशिक्षणविभाग/ DEPARTMENT OF PERSONNEL & TRAINING

प्रशासनिकब्लाक.ने.विपरिसर(पुराना) / ADMINISTRATIVE BLOCK, JNU CAMPUS (OLD),

ओलोफपाल्मेमार्गनईदिल्ली - 110067/ OLOF PALME MARG, NEW DELHI – 110067

दूरभाष / TELEPHONE – 011-26175590;     टेलीफैक्स / FAX – 011-26104183

 

Dated:02.03.2016

To     

All Tour Operators

Subject:         NGO attachment cum Study Tour of 49th Level B course of CSS officers from 11.03.2016 TO 17.03.2016 in Allahabad-Chitrakoot- Panna-Khajuraho—Orcha-Jhansi- Delhi sector.

 Institute of Secretariat Training and Management, hereinafter referred to as ISTM, is entrusted with the responsibility of imparting training to Central Government Officers.  49th Level B training programme is being held at ISTM from 22nd February to 25th March, 2016.  An integral part of this training programme is a NGO attachment cum Study Tour in which participants are scheduled to be taken to places of socio-economic, geographical and historical importance, within India, for their experiential learning.  

 2.       In view of the above, bids are invited for conducting the above mentioned Study Tour from all eligible travel agencies as defined in paragraph 4.12 of this document, and hereafter referred to as Tour Operator in prospective sense.

3.      Tour Itinerary, any part or whole of which shall henceforth be referred to as Study Tour, is as follows:

Date   

Mode of Travel

Departure Time/Place

Destination

             Activity

11.03.2016

  (Friday)

By train

 

 

New Delhi

Allahabad

By train(ALD Duronto)

22.40 hrs

12.03.2016 &

13.03.2016

(Saturday & Sunday)

NGO attachment -  Pickup from Allahabad station, boarding, lodging and local visits to NGOs would be done by IIDSR, Allahabad

14.03.2016

 (Monday)

Bus

Allahabad

7.00 A.M.

Chitrakoot

Pickup from IIDSR, Allahabad by tour operator, Breakfast en route

Check-in at hotel in Chitrakhoot, lunch and local sight seeing

Dinner and overnight stay

15/03/2016

(Tuesday)

Bus

Chitrakoot

After breakfast 

 

Panna

Check-in, lunch, Pandav Falls,  Evening Safari Panna National Park*

Dinner and stay overnight

16.03.2016

(Wednesday)

Bus

Panna

After breakfast

Orcha via Khajurao

Morning Safari, Panna National Park*, leave for Khajurao

visit temples in Khajurao, lunch

Check-in at Orcha

Sound & light show

Dinner and Overnight stay

17.03.2016

Thursday)

 Bus

 Orcha

 Delhi via Jhansi

Breakfast

Visit Rajaram temple, fort and local sightseeing, lunch, leave for Jhansi, Jhansi fort, Drop at Jhansi Railway station by 5.p.m.

Departure for New Delhi by Shatabdi

*online booking for safari should be made in advance by the Study Tour Operator

Arrangement for train tickets from and to New Delhi have been made separately and is not part of the study tour tender.

4.       OBJECTIVE OF THE STUDY TOUR AND TERMS & CONDITIONS:

4.1     The “study-tour” to be conducted for trainee officers of ISTM is an off-campus training programme, using “Field Visit” methodology. The tour Operator needs to keep this in mind while making arrangements. The objectives of study-tour are given below:

a.    To understand India’s cultural heritage and art.

b.    To experience environment and wild life conservation.

c.    To observe the developmental activities taken up in villages including tribal areas

d.    To expose the trainers to research and development work being done by Public sector Undertaking and mega projects.

e.    To develop team spirit, time management, management, management of crisis and adaptability to various situations.

4.2    The thrust of the study-tour as the off-campus programme is, therefore, to help all participants to learn from their movements from one place to another. The logistical arrangements for conducting the study-tour is to be made keeping in view the objectives mentioned above. The arrangements are to be made in such a way as to allow flexibilities for adjusting the requirements as indicated in the objectives. 

4.3         In any kind of emergency – medical or otherwise, the responsibility of cancellation and rebooking of railway tickets shall be the responsibility of the tour operator

 4.5   State/Central Tourism Development Corporation/Private tour operators who are accredited with Ministry of Tourism, Govt. of India will also be considered for implementing study tours by ISTM.

4.6 NUMBER OF PARTICIPANTS:             28 + 1(Course Director)

Male:   22+ 1 (Course Director)

Female: 06

4.7 ACCOMMODATION TYPE:                  Minimum 3 Star or equivalent hotel, referred to in this document as “a suitable Hotel”.

 4.8 NO. OF ROOMS:              03 Rooms for Female Officers (on twin sharing)

                                      11 Rooms for Male Officers (on twin sharing)

                                      01 Room for Course Director (single sharing)

(The number of participants and hence the number of rooms required may vary. It may go down by maximum 20% only under unavoidable circumstances. The number shall not, however, go up)

4.9 MODE OF TRANSPORT:

BY ROAD:-As far as possible and keeping in view the size of the group, vehicles (BUS) shall be provided with the following conditions:

a)      Buses should have 2X2 push back seats with Air Conditioner (separate engine)

b)      One Driver and one Co-Driver, with proper driving licences are to be provided with one Khalasi/Helper in each bus;

c)      At least two one-litre, sealed pack, bottled drinking water should be available for each participant in each bus per day;

d)     The vehicle should not be more than 2 years old or it should not have run for more than one lakh kilometres, whichever is earlier.

 

e)      ALTERNATIVE VEHICLE ARRANGEMENTS OF SIMILAR QUALITY MUST BE MADE IN CASE OF BREAKDOWN OF VEHICLE

 

f)       If, because of breakdown of the vehicle, the itinerary of the tour is disturbed or visit to the Projects/ PSU etc is not carried out, a penalty of not more than 5% of the total cost shall be deducted from the tour cost, in addition to the penalty mentioned at Para 13 of these terms and conditions

g)      Tea and snacks should be provided enroute during bus journey

h)    In case train tickets are not inclusive of breakfast, lunch, dinner etc, arrangement for the same should be made by tour operator

      BY BOAT :(wherever applicable):-

Separate and exclusive boat, approved by the State Govt., with Life Jackets and trained marines may be provided. The boat should have pure drinking water supply.

 

 

 

4.10 OTHER REQUIREMENT:

a)      Hotels / Restaurants are to be instructed to serve sumptuous vegetarian and Non-vegetarian foods on separate buffet tables with clear sign boards as “Vegetarian” and “Non-Vegetarian”;

b)      The Tour Operator shall be responsible for the quality of foods served and the hygienic conditions under which it has been cooked and served;

c)      If any participant(s) fall sick during the Study Tour, it will be the sole responsibility of the Tour Operator to provide the best available treatment – the cost of which will be reimbursed under relevant rule provisions of Government of India;

d)     All entry fee, parking, local transport, boat fee, guide charges and other charges in the visiting places, rides etc. will be borne by the Tour operator during the entire tour

e)      Prior arrangement for small vehicles like Innova should be made where the bus cannot reach the tourist spots;

f)       A responsible and experienced official of the tour operator, who is empowered to take decisions in contingency, shall accompany the group. He shall be with the group and help the Course Director in so far as logistics are concerned.

g)      In order to accomplish the achievement of objectives as indicated at para (1) above, and/or to avoid any mayhem, calamity or any untoward incident whatsoever, if some adjustments are to be made in transport and change of routes are necessitated as decided on the spot by the accompanying ISTM faculty, it shall be done; such flexibilities shall be allowed without increase in tour costs;

h)      Safety and security of all participants, particularly the lady participants, shall be the responsibility of the tour operators during the entire study tour.

4.11      ADVANCE AMOUNT:

a)      Not more than 30% of the total accepted costs can be granted as an advance, i.e., before the commencement of the tour, if the Tour Operator belongs to the private sector. The amount due for the Course Director shall be paid at the end of the course on submission of all bills by the tour operator;

b)      Costing should be for end to end service. Early check-in & late Check-out at Hotels to be factored in the cost (depending on the travel schedule);

c)       Travel insurance comes under the scope of the work of services provider;

d)     Benefit of promotional / auto upgradation of accommodation should accrue to the participants;

e)      No alcoholic beverages should be served. Menu of food and beverages may be suggested with quotation; however, Course Director reserves a right to change the tour itinerary and menu at any point.   

4.12     BIDDER ELIGIBILITY CRITERIA

All Government/undertaking travel agencies and private travel agencies approved by the Ministry of Tourism, Govt. Of India, with minimum one year experience are eligible. ISTM reserves the right to cancel any bid from any tour operator(s) on the ground of previous bad experience which shall be defined solely by the ISTM and the decision of the Director, ISTM shall be final and binding in this regard.

4.13     PENALTY CLAUSE

If any of the conditions are not complied with, maximum of 25% of the cost or debarment from future tendering or both. To substantiate the penalty claim, the feedback of the participants shall be relied upon with the observations of the Course Director. The decision of the Director, ISTM shall be final and binding in this regard. Any legal dispute shall be settled in the Courts of Delhi.

4.14     You are requested to send your proposal with itinerary as well as the cost per person as a package tour, in a sealed cover to the undersigned by 10:30 A.M. on 04.03.2016.  Proposals will be opened in the presence of tour operators/ representatives at the same day at 10:45 A.M. Only successful bidder will be informed.  

           

 

Yours faithfully,

 

 (Agam Aggarwal)
Deputy Director
Tel: 011-26175590(O), (Fax) 011-26104183

Email: agam.aggarwal@nic.in