फा.सं / FILE No.Y.13011/2/2019-ISTM
दिनांक / Date: 11th September, 2019
To
(i) M/S M.P. State Tourism Development Corporation Ltd., 56 Alps Building Ground Floor, Opposite Janpath Market, Near Yes Bank, New Delhi-110001 (Fax.011-23347264/delhi@mpstdc.com)
(ii) M/S Mysore Sales I Ltd., C-4, 3rd Floor, State Emporia Complex, Baba Kharag Singh Marg, New Delhi-1110001 (Fax.23340862)
(iii) M/S Kumaon Mandal Vikas Nigam (KMVN) Ltd. 103, Indra Prakash Building, 21 Barakhamba Road, New Delhi-110001 (Fax:011-41519366)
(iv) M/S Garhwal Mandal Vikas Nigam Ltd., 102 Indra Prakash Building, Barakhamba Road, New Delhi -110001 (Fax:011-223327713)
Subject: Bharat Darshan-cum-NGO Visit from 30.9.2019 to 11.10.2019 in the sector Delhi-Bhopal-Jhansi-Orchha-Agra-Nainital-Jim Corbett Park-Kathgodam-Delhi for the participants of SDR Training Programme of CSSS undergoing training at ISTM from 2nd September to 25th October, 2019 - inviting quotations.
Madam/ Sir,
This Institute has been entrusted with the responsibility of imparting training to the officers/ officials of Government of India/Autonomous Bodies/State Governments etc. The SDR Foundation Training Programme, a mandatory induction training programme of Central Secretariat Stenographers Service Cadre Training Plan (CSSS-CTP) is currently underway at ISTM, New Delhi since 2nd September, 2019. One of the components of the said training programme is Bharat Darshan-cum-NGO Visit, in which participants are taken for visits outside Delhi to experience the historical and cultural heritage, working of Central/ State Government projects/ schemes and institutions of those areas and the likes.
2. It has been decided to conduct Bharat Darshan-cum-NGO visit of this batch of 33 officers (approximately) of Stenographer Grade D of the Govt. of India during 30.9.2019 to 11.10.2019 in the Sector, Delhi-Bhopal-Jhansi-Orchha-Agra-Nainital-Jim Corbett Park-Kathgodam-Delhi. The final number of participants will be informed at the time of awarding of contract. The group shall be led by a faculty member/official. The Notice Inviting Tender (NIT) is for the services as mentioned in the following paragraphs of the NIT from New Delhi on 30th September, 2019 till their being dropped at New Delhi on 11th October, 2019
3.1 The Bharat Darshan-cum-NGO Attachment is to be conducted for trainee officers of ISTM as an off-campus training programme, using “Field Visit” methodology. The tour Operator needs to keep this in mind while making arrangements. The objectives of Bharat Darshan, inter alia, include:
a. To understand India’s cultural heritage and art.
b. To experience environment and wild life conservation.
c. To observe the developmental activities taken up in rural and tribal areas
d. To expose the trainees to research and development work being done by Public sector Undertaking and (other institutions) under mega projects.
e. To develop in the trainees team spirit, time management, management of resources, management of crisis and adaptability to various situations.
3.2 The thrust of the Bharat Darshan as an off-campus training activity is, therefore, to help all the participants to learn from their movements from one place to another. The logistical arrangements for conducting the tour is to be made keeping in view of objectives mentioned above. The arrangements are to be made in such a way as to allow flexibilities for adjusting the requirements as indicated in the objectives. The tour itinerary is as below: -
4. The Tour Itinerary:
|
Date & Place |
Activity/ Event |
|
30.9.2019 (Monday) Delhi-Bhopal |
0600 hrs Dep Delhi by Shatabdi Train No.12002 1355 hrs Arr Bhopal (Train ticket to be provided) Pick from Bhopal Railway Station by Tour Operator, Check-in-Hotel. Visit Bhopal Lake, Cruise Ride, Evening Tea at Cruise. Dinner & overnight stay at Hotel (Tea/Coffee & snacks/Lunch/Dinner, transportation to be provided by Tour Operator) |
|
01.10.2019 (Tuesday) Bhopal |
After breakfast Visit Bheembetaka cave painting and Visit Sanchi Stupa Dinner at Wind & Wave Bhopal. Overnight stay at Bhopal (Tea/Coffee & snacks/Lunch/Dinner and transportation to be provided by Tour Operator) |
|
02.10.2019 (Wednesday) Bhopal-Jhansi-Orchha |
After breakfast visit Udaigiri Caves, Van Vihar, Tribal Museum, State Museum, Birla Mandir, etc. 1500 hrs Dep Bhopal by Shatabdi 12001 (Train ticket to be provided) 1840 hrs Arr Jhansi. Drive to Orchha. Dinner & Overnight Stay at Orchha (Tea/Coffee & snacks/Lunch/Dinner and transportation to be provided by Tour Operator) |
|
03.10.2019 (Thursday) Orchha |
After Breakfast Drop at Tara Gram, Orchha for NGO Attachment. NGO attachment begins (Lunch, Dinner, Night Stay halt to be provided by NGO) |
|
04.10.2019 (Friday) Orchha |
After Lunch pick up by Tour Operator. Visit to Jhansi Fort, Orchha Fort. Light & Sound Shows at both Forts Night Halt at Orchha (Tea/Coffee & snacks/Lunch/Dinner and transportation to be provided by Tour Operator) |
|
05.10.2019 (Saturday) Orchha-Agra |
After Breakfast visit SEL Orcha, River Rafting and other nearby tourist places 1830 hrs Dep Jhansi by Shatabdi 12001 (Train ticket to be provided) 2110 hrs Arr Agra Overnight stay at Hotel (Tea/Coffee & snacks/Lunch/Dinner and transportation to be provided by Tour Operator) |
|
06.10.2019 (Sunday) Agra |
After Breakfast visit Taj Mahal, Agra Fort and Fatehpur Sikri Overnight stay at Hotel (Tea/Coffee & snacks/Lunch/Dinner and transportation to be provided by Tour Operator) |
|
07.10.2019 (Monday) Agra-Nainital |
After breakfast Dep. Agra Arr Nainital by 1800 hrs Overnight stay at Hotel (Tea/Coffee & snacks/Lunch/Dinner and transportation to be provided by Tour Operator) |
|
08.10.2019 (Tuesday) Nainital |
After breakfast Visit to Lakes Bhim Tam, Sat Tal, Naukkuchia Tal, Snow Point Mall Road, Boating at Lake, Cable Car Ride, etc. and other tourist places. Night stay at Hotel (Tea/Coffee & snacks/Lunch/Dinner and transportation to be provided by Tour Operator) |
|
09.10.2019 (Wednesday) Nainital to Jim Corbett |
After breakfast visit other places at Nainital. Dep Nainital and arrival Jim Corbett Park. (70 kms) Visit Corbett Museum, Garija Temple Evening Dinner with Bon-Fire & Light Music Overnight stay at Hotel at Corbett (Tea/Coffee & snacks/Lunch/Dinner and transportation to be provided by Tour Operator) |
|
10.10.2019 (Thursday) Jim Corbett Park |
Early morning Visit Jungle Safari. Visit other nearby places Overnight stay at Hotel at Corbett (Tea/Coffee & snacks/Lunch/Dinner and transportation to be provided by Tour Operator) |
|
11.10.2019 (Friday) Kathgodam to Delhi |
After breakfast Dep Corbett to Kathgodam (55 kms) 1535 hrs dep Kathgodam by Shatabdi 12039 2050 hrs arr Delhi (Train ticket to be provided) Tea/Coffee & snacks/Lunch/Dinner and transportation to be provided by Tour Operator) |
[Note: Tour operator should define clearly without any ambiguity about train tickets, local transport, stay and other activities including entry tickets to buildings, forts, museums, cultural shows, boating, cable car ride, jungle safari, cruise ride, etc. and sign the Annexure attached to the tender]
5. Arrangements for breakfast, lunch, dinner, tea/coffee, snacks, bottled water during entire tour from New Delhi on 30th September, 2019 till dropping at New Delhi on 11th October 2019, are to be made by the Tour Operator as part of the package tour (except for the period of NGO attachment). The bid is required to be submitted accordingly.
6. The details of tour in brief are as:
|
a. |
Stay |
On twin sharing basis for the participants and separate room for the accompanying faculty. The accommodation provided should not be less than three-star category hotel. A list of minimum facilities and services required for lodging and boarding during stay have been given in Annexure. |
|
b. |
Number of persons |
(i) 33 participants (Approximately). Note: Number of participants may vary. Actual number will be intimated while awarding the contract. (ii) Accompanying faculty |
|
c. |
Number of Rooms required |
(i) On twin sharing basis for the participants. Note: In case of odd number of male/ female participants, separate room(s) should be provided for left out male and/ or female participant(s), if any (ii) One separate room for the accompanying faculty |
7. Mode of Transport during the Tour
(i) By Road: - As far as possible and keeping in view the size of the group, single vehicle (BUS) shall be provided with the following conditions:
a. Volvo Bus having 2X2 push back seats with Air Conditioner (separate engine for air conditioning) with video player, stereo system with blue tooth and PA system/mic in good working condition;
b. Where journey by bus is not considered appropriate, the tour operator can provide MMVs (such as Tempo Traveller) or MUVs (such as Innova) only for short journeys.
c. Number of persons to sit in a vehicle should not be more than its authorised seating capacity.
d. For covering journeys less than 4 hours at a stretch, one Driver and one Co-Driver are to be provided with one Khalasi/ Helper.
e. The vehicle should not be more than two years old and it should have not run for more than one lakh kilometres on the date of start of the tour.
f. Alternative vehicle arrangements of similar standards must be made in case of breakdown of vehicle within one hour. If it is delayed by more than one hour, a penalty of 5% of the total cost per hour may be deducted from the tour cost.
8. By Boat
Separate and exclusive boat, approved by the State Government, with life jackets and trained marines may be provided. The boat should have rest rooms and pure drinking water facility on board (sealed water bottles of any reputed brand). Facility of Lunch/ Dinner/ Refreshments should be provided on board of the boat as per requirement.
9. Other Requirements:
a. The Tour Operator shall be responsible for the quality of food served and the hygienic conditions under which it is cooked and served. The menu for each day shall be finalized in consultation with the accompanying faculty member.
b. The accommodation provided should not be less than three-star category hotel.
c. The train tickets shall be provided by the Tour Operator as per the above itinerary as part of package tour.
d. The proposal shall include all entry fees, cost of guide in monuments, cost of safari, boating, cable car ride, and all other charges in the visiting places. Express entry tickets shall be provided where the waiting period is more than 45 minutes.
e. A responsible and experienced official of the tour operator should accompany the group right from the beginning of the tour. He shall remain with the group during the entire period of the tour and assist the accompanying faculty in logistics etc., for smooth functioning and successful completion of the tour. He, in consultation with the accompanying faculty, should be empowered to take decisions in contingency.
f. In order to accomplish the objectives as indicated at para 3.1 above, some adjustments may be made in transport and change of routes etc. Such flexibilities shall be allowed without increase in tour costs. Decision of accompanying faculty at that point of time in this regard shall be final and to be followed by the official of tour operator accompanying the tour.
g. The rate should be quoted on PER PERSON basis for end-to-end service.
h. Early check in and late check-out at Hotel/ Resort to be taken care of within the scope of the tour without any extra cost (depending on the travel schedule).
i. Travel insurance comes under the scope of the work of tour operator and should be mandatory.
j. Sealed bottled drinking water (of any reputed brand) (minimum 2 litres per day) to be provided during the entire period of the tour, including the period of journey and stay.
k. Upgrades for rooms should be included.
l. No alcoholic beverages should be served. Menus and timings of food and beverages may be finalised in consultation with the accompanying faculty.
m. Safety and security of all persons during the entire period of tour shall be the responsibility of the tour operators.
n. If any person(s) fall sick during the Tour, it will be the sole responsibility of the Tour Operator to provide the best available treatment – the cost of which will be reimbursed under relevant rules/ provisions of Government of India. Any loss due to reimbursement of less amount on this account, shall be borne by the tour operator.
10. Advance Payment:
Not more than 30% of the total cost can be granted as advance to the state owned tour operators, i.e., before commencement of the tour, if required by the tour operator. The entire amount in respect of the accompanying faculty shall be paid after the successful completion of the tour upon submission of all bills by the tour operator.
11. Bidder Eligibility Criteria
11.1 Government/State Government undertaking travel agencies who are possessing valid accreditation issued by the Ministry of Tourism, Government of India or State Government for operating Tours (not transporters) for groups, with a minimum one year of experience of organizing tours for the Government sector. Self-attested copies of valid Accreditation Certificate and documents in support of experience must be attached with the bid.
11.2 Incomplete or conditional bids shall be summarily rejected. The bidder shall clearly specify that “all the terms and conditions (along with annexure), including tour itinerary, are accepted”.
11.3 ISTM reserves the right to cancel any bid from any tour operator(s) on the ground of previous poor performance which shall be decided solely by the ISTM and the decision of the Director, ISTM shall be final and binding in this regard.
11.4 Canvassing at any stage shall render the bidder ineligible. Such firm may also be blacklisted for future.
12. Penalty Clause:
If any of the terms and conditions contained in this NIT are not complied with, a penalty of maximum of 25% of the cost or debarment from future tendering for specified period or both can be imposed upon the tour operator. This penalty shall be in addition to the penalty specified under Para 7(f) above, if any. To substantiate imposition of penalty, the feedback received from the participants and the observations of the accompanying faculty shall be relied upon. The decision of the Director, ISTM shall be final and binding in this regard. Any legal dispute shall be settled in the Courts of Delhi.
13. Bids from eligible Government/State Government undertaking travel agencies are invited for conducting packaged tour with the foregoing details and terms & conditions quoting cost per person covering all elements of cost viz. transportation both by rail and road, cost of hotel accommodation, all meals (veg. & non. Veg), tea/coffee snacks, breakfast, lunch and dinner, drinking water bottles at all places, cost of guides for monuments, boating, rope ride, river rafting, jungle safari, etc. The tender can be downloaded from the website www.istm.gov.in .
14. You are requested to send your proposal with itinerary as well as the cost per person as a package tour, in a sealed cover the undersigned by 2.00 pm on 18th September, 2019. Proposals would be opened in the presence of representatives of tour operators at 2.30 pm on the same day. Only the successful bidder will be informed.
Yours faithfully,
Sd/-
(Jitender Bhatti)
Assistant Director & Course Director
Encl: Annexure
Annexure-I
Facilities and services required for Lodging and Boarding
|
Sl. No. |
Facilities and Services |
|
1. |
Full time operation 7 days a week in session |
|
2. |
Establishment to have public liability insurance |
|
3. |
English/ Hindi speaking front office staff with adequate soft skills. |
|
4. |
24 hours lifts for buildings higher than ground plus two floors - local laws may require a relaxation of this condition. |
|
5. |
Easy access for the differently abled guests |
|
6. |
Bedrooms, bathroom, public areas and kitchen fully serviced daily |
|
7. |
All floor surfaces clean and in good shape |
|
8. |
Floors and walls to have non-porous surfaces |
|
9. |
All rooms in the same building or resort. However, in case of more than 30 persons, rooms in not more than two buildings in close vicinity, not more than 2 Kms apart |
|
10. |
Minimum bedding 2 sheets, pillow and case blanket, mattress protector/ bed cover |
|
11. |
Minimum bed width for each single bed 90 cms. (separate bed for each person) |
|
12. |
Mattress thickness minimum 10 cm - coir foam or spring foam |
|
13. |
A clean change of bed and bath linen daily and between check-in |
|
14. |
To provide two sealed bottles of branded bottled water of minimum 500 ml per person per day on complimentary basis with minimum one glass per person |
|
15. |
Shelves/ drawer spaces |
|
16. |
Wardrobe with minimum 4 clothes hangers per person |
|
17. |
Sufficient lighting for each bed |
|
18. |
At least two multipurpose sockets, out of which one should be of 5 amp earthed power socket |
|
19. |
A writing surface with sufficient lighting |
|
20. |
Chairs - one per bed |
|
21. |
A wastepaper basket (covered) in each room |
|
22. |
Opaque curtains or screening at all windows |
|
23. |
A mirror, at least half length |
|
24. |
Rooms with attached bathrooms, bathrooms to have sanitary bin with lid |
|
25. |
Size of bathroom in square feet – minimum 36 Sq. Feet |
|
26. |
1 bath towel and 1 hand towel to be provided per guest and should be changed everyday |
|
27. |
Bath stool/ Bath mat |
|
28. |
Cloth hooks in each bath/ shower room |
|
29. |
A sanitary bin with lid |
|
30. |
Each western WC toilets to have a seat with lid and toilet paper |
|
31. |
Water sprays or bidets or washlets or other modern water based post toilet paper hygiene facilities and water tab with mug close to the WC |
|
32. |
Lounge or seating area in the lobby |
|
33. |
Reception facility - operated minimum 16 hours, Call service 24 hours |
|
34. |
Local directions, including city street maps to be available on request |
|
35. |
Name address and telephone numbers of doctors with front desk, Doctor on call |
|
36. |
Left luggage facilities in a well secured room / 24 hour manned area |
|
37. |
One Multi-cuisine Restaurant cum coffee shop open from 7 am to 11 pm and 24 hours room service |
|
38. |
Intercom in rooms |
|
39. |
Head covering for production staff/ serving staff |
|
40. |
Food serving in buffet system, dishes to be kept separately in sufficient quantity and variety in neat, clean and hygiene environment with clear signboards showing vegetarian and non-vegetarian foods noticeably |
|
41. |
Ventilation system in dining area |
|
42. |
Pest Control in all areas |
|
43. |
Hot and cold running water |
|
44. |
Rooms and bath rooms to have air fresheners |
|
45. |
Provision of complimentary bed tea, if tea/ coffee makers are not provided in rooms |
|
46. |
Newspapers availability in Reception and Lobby/ Lounge |
|
47. |
Toiletries to be provided (minimum 2 new soaps per person) |
|
48. |
Free Wi-fi connectivity in rooms/ lobby/ reception area (except remote areas not connected with net) |
Sd/-
(Jitender Bhatti)
Assistant Director & Course Director